Delivery Information

 that Current delivery charges are:

FREE DELIVERY for all UK orders.

All orders will be processed and sent out to you within 48 hours wherever possible using Royal Mail standard First Class unless otherwise shown.

For delivery to selected countries in Western Europe there is a fixed charge of £15.00.  Standard delivery to Australia is £20 and to the USA £25.00.

Please be aware that changes to customs regulations since Brexit may mean that your parcel will be subject to a customs duty charge at the point of entry.  This charge must be paid by the recipient of the parcel - it will not be paid by Victoria Goss.  The parcel will be held until such time as that charge is paid or, if payment is not made, the package will be returned to Victoria Goss when a refund will be made for your purchase.

Please contact me if you would like a quote for delivery charges to other countries.

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. 

All delivery timescales are subject to product and delivery slot availability. Small parcels will be delivered via Royal Mail. Delivery is usually 3-5 days subject to availability. However, please allow up to 7 days for delivery.  Unfortunately, the daily last parcel collection time from my local post office is now mid morning so any orders placed after 10.00am will be unlikely to be picked up by Royal Mail until the following day.  

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. 

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time but there is an option at checkout to leave details of a safe place/neighbour for delivery if you will not be at home.. 

Victoria Goss will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. 

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Victoria Goss shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage

You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. 

Force Majeure

Victoria Goss shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns 

I want you to be delighted with your purchase so if you are not happy with what you have bought you have 28 days to return it to me for a full refund or exchange eg. if it is the wrong size.  To make your return simply place the item, in its original condition, back into its wrapper with all the tags attached and any accessories included, pop in a little note specifying whether it's an exchange or a refund, wrap it securely and post it back to me.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge and your return postage costs. 

Please post returns to the following address:

Victoria Goss,
7A, Dairy Farm,
Melton Park,
Melton Constable,
NR24 2NG
United Kingdom.

As soon as I receive your item back here, so long as it is undamaged, unworn and in a re-saleable condition, I will process your request.  Please be aware that refunds to cards may take a day or so to show in your account.

This returns policy does not affect your legal rights.

Cancellation of Orders 

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Victoria Goss website or by phoning me on  01263 860891. 

Wherever possible all orders taken on weekdays will be processed and sent out within 24 hours of receipt.